Services

What we actually do.

Six services with defined deliverables. They can be engaged independently or chained into a transformation programme.

01

AI opportunity assessment

A map of your operation with opportunities ranked by impact and effort, and the real cost of each process today.

  • Interviews with area leads and observation of the actual work
  • Process map with volumes, cycle times and cost per transaction
  • Prioritisation matrix by impact, effort and risk
  • Data and systems maturity evaluation
DeliverableA 90-day roadmap with prioritised use cases and a return estimate.
02

Process automation

We orchestrate the flows that today run by hand across spreadsheets, email threads and systems that do not talk to each other.

  • Target flow design with explicit business rules
  • Human checkpoints wherever the risk justifies them
  • Exception and edge-case handling
  • Traceability and audit trail for every run
DeliverableA production flow with a monitoring dashboard and operating documentation.
03

Conversational agents

Assistants that answer, qualify and resolve on the channels your customers already write to.

  • Customer service and first-line support
  • Lead qualification and follow-up
  • Internal assistants over your own documentation
  • Channels: WhatsApp, web, email and voice
DeliverableA production agent with human escalation criteria and a quality report.
04

Data and integrations

Without accessible data no AI works. We connect the sources and build the knowledge base.

  • Integration with CRM, ERP, ticketing and in-house databases
  • Knowledge bases with context retrieval (RAG)
  • Data normalisation and quality control
  • Permission model and isolation of sensitive information
DeliverableA documented data layer with defined permissions and freshness monitoring.
05

Governance and adoption

Technology installs in weeks; habits take months. This is the part that decides whether the project survives.

  • Internal AI usage and information-handling policy
  • Role-specific training rather than generic sessions
  • Adoption metrics tracked by team
  • Named owners and an escalation path
DeliverableAn approved policy, a delivered training plan and an adoption dashboard.
06

Continuous optimisation

An AI system is never finished, it is tuned. We stay on to measure and correct.

  • Periodic audit of conversations and runs
  • Instruction and knowledge-base tuning
  • Inference cost control
  • Monthly reporting against the baseline
DeliverableA monthly report with findings, applied changes and metric evolution.

Engagement models

Three ways to work with us, depending on where you are.

Assessment

3 to 4 weeks

Fixed scope and fixed price. It ends with a prioritised roadmap and a return estimate. There is no obligation to continue with us afterwards.

Implementation

8 to 14 weeks

We build and ship a defined use case into production, with acceptance criteria agreed in writing before we start.

Ongoing programme

6 months minimum

A dedicated team working through a backlog of processes, with monthly review of priorities and measured results.

Is a process costing you more than it should?

A thirty-minute call is usually enough to tell whether there is a case here. If there is not, we will say so.

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